FAQs

Yes. Every product we sell is 100% genuine and sourced through authorised professional channels. SalonWorx NZ is powered by Salon Warehouse Australia, a trusted salon supplier.

No — most of our range is available to everyone. Some professional and trade-only products may require a valid trade account. If a trade account is needed, it will be noted on the product.

Individual products are only listed for sale while they're in stock. Multi-buy bundles and value sets remain available to order even when individual components are low, so you can still grab a deal. If you're after something you can't find, get in touch and we'll let you know when it's back.

Yes, we ship nationwide across New Zealand, including the North and South Islands.

Your shipping cost and estimated delivery time are calculated and shown at checkout based on your address. Most orders are dispatched within 1–2 business days, with delivery typically following within a few business days. Rural addresses may take a little longer.

Yes. Once your order is dispatched you'll receive a confirmation email with tracking details so you can follow it to your door.

We accept all major credit and debit cards, along with any additional payment options shown at checkout. All payments are processed securely.

All prices are in New Zealand Dollars and include GST at 15%. A tax invoice is provided with every order.

If anything arrives damaged, faulty or not as ordered, contact us within 30 days of delivery and we'll arrange a replacement or refund straight away.

Change-of-mind returns are accepted on unused, unopened products in their original packaging, with return shipping at your cost. For health and safety reasons, opened colour, chemical and aerosol products can't be returned unless faulty. Your rights under the NZ Consumer Guarantees Act always apply. See our Terms & Conditions for full details.